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Product Returns
Consumers who purchase products through the Rolmet-Plus online store have the right to withdraw from the contract without giving a reason within 14 days of receiving the goods.
To exercise the right of withdrawal, please send us a withdrawal statement. For convenience, you may use our return form and include it with the returned product.
The customer bears the direct cost of returning the goods in accordance with our Terms and Conditions.
You may inspect the product and check its features and operation to the extent necessary to assess it. If the product is used beyond what is necessary for such inspection, the customer may be responsible for any resulting reduction in its value.
Product Complaints
If a purchased product is not in conformity with the contract, the customer has the right to submit a complaint.
Please provide the order number or proof of purchase, describe the problem and indicate the requested solution. Where possible, please also include photographs or other information that may help us assess the issue.
Complaints may be submitted by email to biuro@rolmetplus.pl or sent together with the product concerned. For convenience, you may use our complaint form.
Detailed rules regarding returns and complaints are set out in our Terms and Conditions.