TERMS AND CONDITIONS OF THE ONLINE STORE

§1 GENERAL PROVISIONS

1. These Terms and Conditions of the Online Store, hereinafter referred to as the “Terms and Conditions”, set out the rules for using the Rolmet-Plus Online Store, including in particular the rules for placing and fulfilling Orders, using the Customer Account, making payments, delivery of Goods, submitting complaints and exercising the right to withdraw from the Sales Agreement.

2. The Terms and Conditions are made available to the Customer free of charge before the conclusion of the Sales Agreement at:

https://rolmetplus.pl/content/regulamin-sklepu

in a manner enabling the Customer to access, reproduce and store their contents.

3. The Customer is required to read the Terms and Conditions before placing an Order and to comply with their provisions.

4. The version of the Terms and Conditions applicable at the time the Customer places the Order shall apply to the Sales Agreement.

5. Use of the Customer Account requires registration and acceptance of the Terms and Conditions.

6. Creating a Customer Account constitutes the conclusion of an agreement with the Seller for the free provision of the Customer Account service by electronic means, under the terms set out herein.

§2 DEFINITIONS

1. Whenever the following terms are used in these Terms and Conditions:

a. “Seller” – means FLODI Kamil Błaszczyński, Tax Identification Number (NIP): 6652720203, REGON: 528896789, business address: ul. Osiedle Lecha 8, 62-571 Stare Miasto, Poland, email: biuro@rolmetplus.pl, operating the Rolmet-Plus Online Store.

b. “Customer” – means a natural person, legal person or organisational unit having legal capacity, using the Online Store, in particular placing an Order.

c. “Consumer” – means a natural person entering into a legal transaction with the Seller which is not directly related to that person’s business or professional activity.

d. “Entrepreneur with Consumer Rights” – means a natural person entering into a Sales Agreement directly related to their business activity, where it follows from the contents of that agreement that it is not of a professional nature for that person, taking into account in particular the scope of their business activity disclosed in the Polish Central Register and Information on Economic Activity (CEIDG).

e. “Parties” – means the Seller and the Customer jointly.

f. “Sales Agreement” – means a distance sales agreement concluded between the Seller and the Customer through the Online Store.

g. “Online Store” – means the Rolmet-Plus online store operated at:

https://rolmetplus.pl/

h. “ICT System” – means a set of cooperating IT devices and software enabling the processing and storage, as well as sending and receiving of data via telecommunications networks, in accordance with applicable regulations governing the provision of services by electronic means.

i. “Goods” – means movable items presented by the Seller in the Online Store which may be the subject of a Sales Agreement.

Photographs of Goods are for information purposes only and may differ slightly from the actual appearance of the product, in particular due to the settings of the device used by the Customer, the manner in which the product is presented or changes introduced by the manufacturer which do not affect the essential characteristics of the Goods.

j. “Customer Account” – means an individual account created for the Customer in the Online Store, enabling, in particular, access to the Customer’s details and Order history and allowing subsequent Orders to be placed more conveniently.

k. “Electronic Address” – means an address enabling communication by electronic means, in particular an email address.

l. “Price” – means the gross price of the Goods expressed in the currency indicated in the Online Store and including applicable taxes. The Price of the Goods does not include delivery costs unless expressly stated otherwise.

The total amount payable, including the Price of the Goods and any additional costs associated with the Order, is presented to the Customer before the Order is placed.

m. “Personal Data” – means information relating to an identified or identifiable natural person.

n. “Personal Data Controller” – means the Seller to the extent that the Seller determines the purposes and means of processing Personal Data.

o. “GDPR” – means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

p. “Order” – means a declaration made by the Customer through the Online Store with the intention of concluding a Sales Agreement, specifying in particular the selected Goods, their quantity, delivery method, payment method and details required to fulfil the Order.

§3 GENERAL RULES FOR USING THE ONLINE STORE

1. The Online Store is operated by the Seller.

2. Standard Orders placed through the Online Store are intended for retail sales. A Customer interested in purchasing larger wholesale quantities of Goods may contact the Seller at biuro@rolmetplus.pl in order to agree individual commercial terms.

3. Information concerning Goods displayed in the Online Store constitutes an invitation to enter into a contract within the meaning of the Polish Civil Code and does not constitute an offer within the meaning of Article 66 of the Polish Civil Code.

4. Information about Goods displayed in the Online Store does not constitute an unconditional guarantee of their availability.

5. If, after an Order has been placed, it becomes apparent that the Goods are unavailable or that the Order cannot be fulfilled, the Seller shall promptly inform the Customer and, if payment has already been received, refund it in accordance with applicable law.

6. Goods may be covered by a guarantee provided by the manufacturer, importer, distributor or Seller. Where a guarantee applies, its terms and duration are specified in the guarantee document or in information made available to the Customer.

7. The Seller may change Prices, introduce or remove Goods, modify their descriptions and conduct promotional campaigns. Such changes shall not affect Orders placed before the changes were introduced.

8. In order to use the Online Store, the Customer must have:

a. a device capable of accessing the Internet;

b. Internet access;

c. an up-to-date web browser;

d. an active email address where required for the use of a particular function of the Online Store.

9. The Online Store is generally available 24 hours a day, seven days a week.

10. The Seller may temporarily restrict access to the Online Store, in particular for technical reasons, security reasons, maintenance, updates or fault removal.

11. The Seller may develop and modify the functionality of the Online Store, provided that this does not infringe rights already acquired by Customers.

§4 CUSTOMER ACCOUNT

1. Creating a Customer Account is voluntary and free of charge.

2. Creating a Customer Account is not required in order to place an Order if the Online Store allows purchases without registration.

3. Creating an Account requires completion of the registration form, provision of the required details and acceptance of the Terms and Conditions.

4. The details provided during registration must be true and up to date.

5. The Customer is required to protect the data enabling access to the Account, in particular the password, against access by unauthorised persons.

6. The Customer is responsible for actions taken using their Account to the extent provided for by applicable law.

7. The Customer may at any time request deletion of the Account and termination of the agreement for the provision of the Customer Account service.

§5 ORDERS, PAYMENTS AND DELIVERY

1. Orders may be placed using the electronic Order form available in the Online Store 24 hours a day, seven days a week.

2. The Customer may place an Order after logging into the Customer Account or without an Account if the Online Store provides the option to purchase as a guest.

3. In order to place an Order, the Customer:

a. selects Goods and adds them to the shopping cart;

b. provides the required details;

c. selects an available delivery method;

d. selects an available payment method;

e. reads and accepts the Terms and Conditions;

f. checks the Order summary containing the total amount payable;

g. places the Order using a button clearly indicating an obligation to pay.

4. Placement of an Order by the Customer constitutes an offer to conclude a Sales Agreement.

5. After receiving the Order, the Seller sends confirmation of acceptance of the Order to the Customer’s email address. The Sales Agreement is concluded when the Seller confirms acceptance of the Order for fulfilment.

6. The Price displayed to the Customer in the Order summary at the time the Order is placed is binding.

Payments

7. The Customer may pay for the Order:

a. in advance by traditional bank transfer to the Seller’s bank account:

Credit Agricole

70 1940 1076 3268 0755 0000 0000

b. cash on delivery upon receipt of the shipment from the carrier, where this payment method is available for the relevant Order.

8. When paying by traditional bank transfer, the Customer should include information in the transfer title allowing the Order to be identified.

9. Fulfilment of an Order paid for by bank transfer may begin after the funds have been credited to the Seller’s bank account, unless the Parties agree otherwise.

10. If the Seller introduces additional payment methods in the future, they will be presented to the Customer before the Order is placed.

Sales documents

11. The Seller issues sales documents in accordance with applicable tax regulations.

12. Where the provisions concerning the Polish National e-Invoice System (KSeF) apply to a given transaction, the invoice shall be issued and made available in accordance with the rules applicable to KSeF.

13. In other cases, the sales document may be provided to the Customer electronically or in another manner permitted by law.

Delivery

14. The Seller delivers Goods within the territory of the Republic of Poland. Delivery to another country may be individually agreed with the Seller.

15. Delivery is carried out by courier companies or by another method indicated during the Order process.

16. Information concerning the expected Order processing or delivery time is displayed in the Online Store or otherwise communicated to the Customer before the Order is fulfilled.

17. Unless another deadline has been agreed, the Goods shall be delivered without undue delay and no later than within 30 days from the conclusion of the Sales Agreement.

18. The Customer is advised to inspect the condition of the shipment upon receipt.

19. If the packaging shows signs of damage, it is recommended that a damage report be prepared in the presence of the carrier and that the Seller be informed.

20. Failure to prepare a damage report does not deprive the Consumer of any statutory rights relating to the lack of conformity of the Goods with the Sales Agreement.

§6 TERMINATION OF THE AGREEMENT FOR THE PROVISION OF ELECTRONIC SERVICES

1. This section applies to services provided electronically, in particular the operation of the Customer Account, and does not apply to the termination of Sales Agreements already concluded.

2. The Customer may at any time and without giving a reason discontinue use of the Customer Account and terminate the agreement for its operation.

3. The Seller may terminate the agreement for the operation of the Customer Account for valid reasons, in particular in the event of:

a. use of the Account in a manner contrary to law or these Terms and Conditions;

b. infringement of the rights of other persons;

c. activities threatening the security of the Online Store;

d. provision of false information where this prevents the proper provision of the service.

4. Where the nature of the infringement permits, the Seller may request that the Customer cease the infringement before terminating the agreement.

5. Termination of the Customer Account does not affect Sales Agreements concluded previously or the Customer’s rights arising from previous Orders.

§7 PERSONAL DATA PROTECTION AND COOKIES

1. The Seller is the controller of Customers’ Personal Data to the extent specified in the Privacy Policy and processes Personal Data in accordance with applicable law, including the GDPR.

2. Detailed information concerning the processing of Personal Data is available in the Privacy Policy at:

https://rolmetplus.pl/content/2-polityka-prywatnosci

3. The Online Store uses cookies and similar technologies.

4. Cookies necessary for the proper functioning of the Online Store may be used to the extent necessary to provide services requested by the user.

5. Cookies which are not required for the proper operation of the Online Store, in particular analytical or marketing cookies, are used after the user’s consent has been obtained where such consent is required by law.

6. The user may manage the consents granted using the mechanism provided in the Online Store.

7. Detailed information is available in the Cookie Policy at:

https://rolmetplus.pl/content/7-polityka-cookies

§8 RULES FOR USING THE ONLINE STORE AND LIABILITY

1. The Customer is required to use the Online Store in accordance with the law, these Terms and Conditions and its intended purpose.

2. It is prohibited to provide unlawful content through the Online Store.

3. The Customer is required to provide true, complete and up-to-date information to the extent necessary to use the Online Store and fulfil Orders.

4. The Seller shall not be liable for technical problems resulting solely from the Customer’s device, software or Internet connection failing to meet the minimum technical requirements.

5. The Seller shall not be liable for consequences resulting from incorrect information provided by the Customer where the Seller had no possibility of identifying the inaccuracy.

6. The Online Store may contain links to external websites. The Seller shall not be liable for content published by independent third parties, subject to liability arising under mandatory provisions of law.

7. In relation to Customers who are entrepreneurs and who are not entitled to consumer protection, the Seller’s liability may be limited to the extent permitted by applicable law.

8. In relation to a Customer who is an entrepreneur and is not entitled to consumer protection, the Seller’s liability for loss of profits is excluded and the Seller’s liability for damages relating to a given Sales Agreement is limited to the value of the Goods covered by that Agreement, unless mandatory provisions of law provide otherwise.

§9 RIGHT OF WITHDRAWAL FROM THE SALES AGREEMENT

1. The Consumer has the right to withdraw from a distance Sales Agreement without giving any reason within 14 days.

2. The withdrawal period for a Sales Agreement concerning Goods begins on the date on which the Consumer or a third party indicated by the Consumer, other than the carrier, takes possession of the Goods.

3. Where a Sales Agreement covers several Goods delivered separately, in batches or in parts, the withdrawal period begins when the Consumer takes possession of the last item, batch or part.

4. Where the Sales Agreement concerns the regular delivery of Goods for a specified period, the withdrawal period begins when the Consumer takes possession of the first item.

5. To meet the withdrawal deadline, it is sufficient for the Consumer to send the withdrawal statement before the deadline expires.

6. The withdrawal statement may be sent in particular to:

biuro@rolmetplus.pl

or to the Seller’s address:

FLODI Kamil Błaszczyński

ul. Osiedle Lecha 8

62-571 Stare Miasto

Poland

7. The Consumer may use the withdrawal form provided by the Seller, but use of that form is not mandatory.

8. In the event of an effective withdrawal, the Sales Agreement shall be deemed not to have been concluded.

9. The Seller shall refund all payments received from the Consumer, including the cost of delivery corresponding to the least expensive standard delivery method offered by the Seller.

10. Where the Consumer selected a delivery method more expensive than the least expensive standard delivery method offered by the Seller, the Seller is not required to refund the additional cost resulting from that choice.

11. The refund shall be made without undue delay and no later than within 14 days from the date on which the Seller receives the Consumer’s declaration of withdrawal from the Sales Agreement.

12. The Seller may withhold reimbursement until the Goods are received back or until the Consumer provides evidence of having sent them back, whichever occurs first.

13. The refund shall be made using the same payment method used by the Consumer, unless the Consumer expressly agrees to another method which does not involve any costs for the Consumer.

14. The Consumer is required to return the Goods without undue delay and no later than within 14 days from the date of withdrawal from the Sales Agreement.

15. The Consumer bears the direct cost of returning the Goods following withdrawal from the Sales Agreement, unless the Seller has agreed to bear that cost.

16. The Consumer is liable for any reduction in the value of the Goods resulting from use beyond what is necessary to establish their nature, characteristics and functioning.

17. The right of withdrawal does not apply in cases specified by law, in particular to agreements:

a. for the supply of Goods which are not prefabricated and are manufactured according to the Consumer’s specifications or clearly personalised;

b. for the supply of Goods which are liable to deteriorate or expire rapidly;

c. for the supply of sealed Goods which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery;

d. for the supply of Goods which, after delivery, by their nature become inseparably combined with other items;

e. in other cases specified in Article 38 of the Polish Consumer Rights Act where applicable to the relevant Agreement.

18. The rights set out in this section also apply to an Entrepreneur with Consumer Rights to the extent provided for by applicable law.

§10 CONFORMITY OF GOODS WITH THE CONTRACT. COMPLAINTS

1. The Seller is obliged to deliver Goods to the Customer that conform to the Sales Agreement.

2. The Seller is liable to the Consumer for any lack of conformity of the Goods with the Sales Agreement existing at the time of delivery and revealed within two years from that time, in accordance with the provisions of the Polish Consumer Rights Act of 30 May 2014.

These rights also apply to a Customer who is a natural person entering into a Sales Agreement directly related to their business activity, where it follows from the content of that agreement that it is not of a professional nature for that person, taking into account in particular the subject matter of their business activity disclosed in the Polish Central Register and Information on Economic Activity (CEIDG).

In the case of Customers who are entrepreneurs and to whom consumer protection provisions do not apply, the Seller’s liability under the statutory warranty for defects in the Goods is excluded to the fullest extent permitted by applicable law.

3. If the Goods do not conform to the Sales Agreement, the Consumer may request their repair or replacement.

The Seller may replace the Goods where the Consumer requests repair, or repair the Goods where the Consumer requests replacement, if the method chosen by the Consumer to bring the Goods into conformity with the Sales Agreement is impossible or would involve excessive costs for the Seller.

If both repair and replacement are impossible or would involve excessive costs, the Seller may refuse to bring the Goods into conformity with the Sales Agreement.

The Consumer may request a reduction in the Price or withdraw from the Sales Agreement in the cases provided for by applicable law, in particular where the Seller has refused to repair or replace the Goods, has failed to bring the Goods into conformity with the Sales Agreement, the lack of conformity persists despite an attempt to remedy it, or the lack of conformity is sufficiently serious to justify a Price reduction or withdrawal from the Sales Agreement.

The Consumer may not withdraw from the Sales Agreement if the lack of conformity of the Goods with the Sales Agreement is minor.

4. The Customer may submit complaints and information concerning non-performance or improper performance by the Seller of the Sales Agreement or services provided electronically in any form, in particular:

by email to:

biuro@rolmetplus.pl

or in writing to:

FLODI Kamil Błaszczyński

ul. Osiedle Lecha 8

62-571 Stare Miasto

Poland

5. In order to facilitate the efficient handling of a complaint, it is recommended that the complaint include:

a. the Customer’s details enabling identification and contact;

b. the Order number or other information allowing the purchase to be identified;

c. a description of the problem or lack of conformity of the Goods with the Sales Agreement;

d. the Customer’s request as to how the complaint should be resolved;

e. where possible, photographs or other materials that may assist in assessing the complaint.

Presentation of a fiscal receipt is not a condition for accepting a complaint. The Customer may also prove that the purchase was made from the Seller by other means.

6. In the case of a complaint concerning Goods, the Consumer shall make the Goods subject to repair or replacement available to the Seller. The Seller shall collect the Goods from the Consumer at the Seller’s expense.

The costs of repairing or replacing the Goods, including in particular shipping, transport, labour and material costs, shall be borne by the Seller.

7. The Seller shall respond to the Consumer’s complaint within 14 days from the date of receipt of the complaint. If the Seller fails to respond within this period, the complaint shall be deemed accepted.

8. The Customer shall receive information on how the complaint has been resolved at the email address provided by the Customer or in another manner agreed with the Customer, in compliance with the requirements of applicable law.

§11 FINAL PROVISIONS

1. These Terms and Conditions shall enter into force on 10 October 2026.

2. The Seller may amend the Terms and Conditions for valid reasons, in particular in the event of:

a. changes in applicable law;

b. the need to adapt the Terms and Conditions to decisions, judgments, guidelines or recommendations of competent authorities or courts;

c. changes to the Seller’s details;

d. changes to available payment or delivery methods;

e. changes to the functionality or operation of the Online Store affecting Customers’ rights or obligations;

f. introduction of new services or functionality;

g. discontinuation of services or functionality;

h. the need to correct errors or clarify provisions of the Terms and Conditions, provided that such amendment does not result in an unjustified deterioration of the Customer’s position.

3. Amendments to the Terms and Conditions shall not affect Sales Agreements concluded before the amended Terms and Conditions enter into force.

4. Such Sales Agreements shall be governed by the version of the Terms and Conditions applicable at the time the Order was placed.

5. Where amendments affect an ongoing agreement for the provision of the Customer Account service, the Seller shall inform the Customer of the amendment on a durable medium, in particular by email, before the amendment enters into force.

6. A Customer who does not accept amendments concerning the Customer Account service may terminate the agreement for the operation of the Account before those amendments enter into force.

7. In matters not regulated by these Terms and Conditions, Polish law shall apply, in particular:

a. the Polish Civil Code;

b. the Polish Consumer Rights Act of 30 May 2014;

c. the Polish Act of 18 July 2002 on the Provision of Electronic Services;

d. the GDPR and other applicable legislation.

8. The Parties shall seek to resolve amicably any disputes relating to the performance of the Sales Agreement.

9. A Consumer may use out-of-court complaint handling and redress procedures and may in particular:

a. contact the competent Provincial Inspectorate of Trade Inspection;

b. use a permanent consumer arbitration court operating at the Trade Inspection authority;

c. obtain assistance from the competent district or municipal consumer ombudsman;

d. obtain assistance from a social organisation whose statutory tasks include consumer protection.

10. In the event of a dispute between the Seller and a Customer who is an entrepreneur and is not entitled to consumer protection, the dispute may be submitted to the court having territorial jurisdiction over the Seller’s place of business, provided that such an agreement on jurisdiction is permitted by applicable law.

11. The English version of these Terms and Conditions is provided for information purposes. In the event of any discrepancies between the Polish and English versions, the Polish version shall prevail, to the extent permitted by applicable law.